Last updated: 2025
Due to the handmade nature of our products, returns are accepted under specific conditions. Each piece is unique, and variations in color, texture, and dimensions are inherent to the handcrafting process.
Items may be returned if they meet the following conditions:
The following items cannot be returned:
To initiate a return, please contact us at the email address below. Include your order information and reason for return. We will provide return instructions and address.
Upon receipt and inspection of the returned item, we will process a refund to the original payment method. Refunds may take 5-10 business days to appear in your account.
Return shipping costs are the responsibility of the customer unless the item was received damaged or incorrect. In cases where we are at fault, we will provide a prepaid return shipping label.
We recommend using a trackable shipping method for returns to ensure the item reaches us safely.
If you receive an item that is damaged or defective, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs.
Please note that natural variations inherent in handmade items do not constitute defects. These variations are part of the character of handcrafted pieces.
We do not offer direct exchanges. If you wish to exchange an item, please return the original item following our return process and place a new order for the desired item.
Availability of specific items cannot be guaranteed, as our products are made in small batches.
Once we receive your returned item, we will inspect it and process your refund within 5-10 business days. You will receive an email confirmation when your refund has been processed.
Refunds will be issued to the original payment method used for the purchase. The time it takes for the refund to appear in your account depends on your payment provider.
If you have not received a refund after the expected processing time, please check your payment account first. If the refund is not there, contact your payment provider or bank, as it may take additional time for the refund to be posted.
If you still have not received your refund, please contact us with your order details and we will investigate.
For return inquiries, questions about this policy, or to initiate a return, please contact us at:
Email: info@elitebeauty.world
We will respond to your inquiry within 2-3 business days and provide instructions for your return if applicable.